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Showing posts from June, 2008

The Seasoning of APEX @ ODTUG

Well, my busiest day at ODTUG is already behind me! We had somewhere around 150 participants at the APEX Symposium yesterday, which was amazing as it was both a Sunday and Father's Day.

The day started off with my keynote, which I successfully navigated through 431 slides in just 30 minutes. It was done in a different style - very rapid, each slide getting only a few seconds of display time. From what I've heard, people liked it, as it kept them engaged, something not easy to do on a Sunday morning after a night on Bourbon Street!

The day was comprised of a number of APEX customers telling their stories about how they got APEX adopted into their environments. This was a departure from the normal "here's how to do something cool" approach, but it was a departure that was both well needed and received. It was very interesting to see the wide range of projects being done with APEX. One of the few common threads between all of the presenters is that each project…

Know Thy Customer

We all get telemarketer calls, even if you think you've signed up for the National Do Not Call Registry. It's just a fact of life these days. Thus, you can approach them a number of different ways:

1) Simply hang up
2) Demand to be removed from the list then hang up
3) Make them hang up

I prefer #3, but that's not what this post is about. (ask me about my SkyMiles call, which is my personal favorite)

I got a call from a certain hotel chain today that I stayed at from time to time. The call started something like this: "Mr. Spendoli (telltale sign of a telemarketer when the last "ni" is left off). We're calling our preferred customers to let them in on a great deal we're having at our properties in Las Vegas and Orlando."

Before I go on, I need to note that this same hotel chain scuttled my rewards point account a couple months back because I did not stay there over the past 12 months or so. All of my accrued points went with it. No grace perio…